Responsible Gaming

SCE Partners, LLC (dba Hard Rock Hotel & Casino Sioux City (“HRHCSC”), through Internet gaming operator, Scientific Games Digital (“SGD”), offers online sports wagering products and services under the brand, Hard Rock Sportsbook, which can be found at www.hardrocksportsbook.com (referred to as the “Website”). Unless the context indicates otherwise, HRHCSC and SGD are hereinafter referred to collectively as the ‘Company”, “We”, “Us”, or “Our”.

Annual Responsible Gaming training for all of Our employees who have access to Our player database, which includes training on how best to recognize potential problem gambling and education on the resources available for those who may have a problem;

– Provide helpful contact information and services to Our players;
– Participate in programs and initiatives to increase problem-gaming awareness; and
– Prevent underage gambling.

Help is always available!
If You or someone You know has a gambling problem, please call 1-800-BETS-OFF.

If You are not quite ready to talk to someone, the following resources provide additional information that you might find useful, including:
– Sportsbetting
– Gambling myths
– Gambling Responsibly
– Gambling Disorders
– Self-Exclusion

Place Responsible Gaming Limits on Your Account.

Customers are responsible for the configuration and maintenance of their Responsible Gaming Limits. You may set the following limits on Your gaming account:

Deposit Limits (per day/month/year);

Loss Limits (per day/month/year);

andTime Limits (per day/month/year).

NOTE: If You would like to decrease these limits at any point, the decrease would take effect immediately. If You would like to increase the limits, the change will only become effective until such point as the time period of the previous limit has expired.

To set these limits, please login to your Advanced Deposit Sports Wagering account at HardRockSportsbook.com, navigate to “My Account” and then “Responsible Gaming”

Account Sharing.You are responsible for Your online gaming account, and You are prohibited from allowing or sharing the access of Your Internet or Mobile gaming account with others. If You feel that Your account has been compromised or that another person is using Your account, please contact our Customer Support team immediately.

Self-Exclusion.You can place Yourself on the Iowa Casino Self-Exclusion Program, which gives You the option to be placed on the self-exclusion list maintained by the Iowa Racing and Gaming Commission (the “Commission”) and will preclude You from wagering or gaming anywhere in the State of Iowa. Further information is available at Iowa Self-Exclusion Program.

Stay Safe While Gaming.Your privacy and protection are important to Us. Here are some tips and links to enhance Your privacy and safety:

If You have a problem with Your password, please use the following link: Forgotten Password

To Keep Your Gaming Account Secure, We can send you an email notification each time You log-in to Your account. To enable this, please login to your account, navigate to “My Account” and enable the option in your account settings.

The following link provides some useful information on ensuring Your password is secure: Strong and Safe Passwords.

You are responsible for Your online Advanced Deposit Sports Wagering account, and it is Your responsibility to configure Your computer’s and/or device’s auto-lock features to protect from unauthorized use. Please ensure that You have Your auto-lock feature enabled to prevent others from interacting with Your online Advanced Deposit Sports Wagering account. If You believe Your account has been compromised, You should report any possible hacking attempts or security breaches from Your computer or mobile device immediately to the company that manufactured your device.

Complaints.
Your concerns are important to Us.

You can reach us 24 hours a day, 7 days a week, at:[email protected]

NOTE: The more details You provide, the better We may assist you. Feel free to be specific!

If for some reason We cannot come to a mutual understanding and You believe Your needs have not been properly met, You can always register Your concerns with the Commission via their contact form found at: https://irgc.iowa.gov/contact-form

Our Terms and Conditions
All capitalized terms contained herein shall have the same meaning ascribed to those terms in the End User License Agreement (“EULA”), which appears on the Terms and Conditions tab of the Website. In the event of a conflict between information contained in this Player Protection Page and the EULA, the terms and conditions of the EULA shall prevail.

Account and Wagering History. You can review your account information and game history at any time! Just log in to Your Advanced Deposit Sports Wagering account, go to “My Account” and click “Reports” for details.

Underage GamblingUnderage gambling is a criminal offense. Facilitating someone under the age of 21 to gamble is also against the law. If caught, You will be prohibited from gambling online in the State of Iowa.

Federal Prohibitions/RestrictionsThere are several Federal prohibitions and restrictions regarding Internet gaming, which include, but are not limited to, 18 U.S.C Section 1084 et seq. (the ‘Wire Act’), and 31 U.S.C. Section 3163 through 3167 (the ‘Unlawful Internet Gaming Enforcement Act’).It is a Federal offense for persons physically located outside of Iowa to engage in Internet wagering through an Iowa casino or an Iowa Advanced Deposit Sports Wagering mobile application or website.

At HardRockSportsbook.com, We want You (hereinafter referred to as “You”, “Your”, or the “User”) to have an outstanding time betting on sports events. However, your safety and health is of utmost importance to Us. At all times during which You are signed onto Your Advanced Deposits Sports Wagering account, Our main priority is to assure You are wagering safely and responsibly. We employ several tools ensure this happens, including, but not limited to:Annual Responsible Gaming training for all of Our employees who have access to Our player database, which includes training on how best to recognize potential problem gambling and education on the resources available for those who may have a problem;Provide helpful contact information and services to Our players;Participate in programs and initiatives to increase problem-gaming awareness; andPrevent underage gambling.

Help is always available!
If You or someone You know has a gambling problem, please call 1-800-BETS-OFF.

If You are not quite ready to talk to someone, the following resources provide additional information that you might find useful, including:

‍Sportsbetting Gambling myths Gambling Responsibly Gambling Disorders Self-Exclusion

‍Place Responsible Gaming Limits on Your Account.

‍Customers are responsible for the configuration and maintenance of their Responsible Gaming Limits. You may set the following limits on Your gaming account:

Deposit Limits (per day/month/year);

Loss Limits (per day/month/year);

andTime Limits (per day/month/year).

To set these limits, please login to your Advanced Deposit Sports Wagering account at HardRockSportsbook.com, navigate to “My Account” and then “Responsible Gaming”

‍Account Sharing.You are responsible for Your online gaming account, and You are prohibited from allowing or sharing the access of Your Internet or Mobile gaming account with others. If You feel that Your account has been compromised or that another person is using Your account, please contact our Customer Support team immediately.

‍Self-Exclusion.You can place Yourself on the Iowa Casino Self-Exclusion Program, which gives You the option to be placed on the self-exclusion list maintained by the Iowa Racing and Gaming Commission (the “Commission”) and will preclude You from wagering or gaming anywhere in the State of Iowa. Further information is available at Iowa Self-Exclusion Program.

‍Stay Safe While Gaming.Your privacy and protection are important to Us. Here are some tips and links to enhance Your privacy and safety:

If You have a problem with Your password, please use the following link: Forgotten Password

‍To Keep Your Gaming Account Secure, We can send you an email notification each time You log-in to Your account. To enable this, please login to your account, navigate to “My Account” and enable the option in your account settings.

The following link provides some useful information on ensuring Your password is secure: Strong and Safe Passwords.

‍Complaints.
‍Your concerns are important to Us.

You can reach us 24 hours a day, 7 days a week, at:[email protected]

‍NOTE: The more details You provide, the better We may assist you. Feel free to be specific!

‍Our Terms and Conditions
‍All capitalized terms contained herein shall have the same meaning ascribed to those terms in the End User License Agreement (“EULA”), which appears on the Terms and Conditions tab of the Website. In the event of a conflict between information contained in this Player Protection Page and the EULA, the terms and conditions of the EULA shall prevail.

‍Account and Wagering HistoryYou can review your account information and game history at any time! Just log in to Your Advanced Deposit Sports Wagering account, go to “My Account” and click “Reports” for details.

‍Underage GamblingUnderage gambling is a criminal offense. Facilitating someone under the age of 21 to gamble is also against the law. If caught, You will be prohibited from gambling online in the State of Iowa.

‍Federal Prohibitions/RestrictionsThere are several Federal prohibitions and restrictions regarding Internet gaming, which include, but are not limited to, 18 U.S.C Section 1084 et seq. (the ‘Wire Act’), and 31 U.S.C. Section 3163 through 3167 (the ‘Unlawful Internet Gaming Enforcement Act’).It is a Federal offense for persons physically located outside of Iowa to engage in Internet wagering through an Iowa casino or an Iowa Advanced Deposit Sports Wagering mobile application or website.